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Molvek
Answer messages.
Follow every opportunity.
Customer messages, sales follow-up and appointments. An assistant grounded in your business knowledge, with your team in control. Together in Molvek.
Customer conversations
CRM and sales
Appointments
Öner and human support
From the first message
to the next move.
A question becomes a conversation. A conversation becomes work your team can follow. Choose a step and explore the flow.
D
Demo Customer
Website chat
Open
From conversation to action
A new message arrives
A reply grounded in your business knowledge.
Website chat
Customer record
D
Demo Customer
- Interest
- Product demo for the team
- Team
- Team of 8
The need and context, together
Appointment request
Thursday · 14:00
Product demo
D
Demo Customer
Öner
Summary ready
Demo Customer is looking for a product demo for a team of 8. They asked to meet on Thursday at 2 pm.
Your team takes over
Welcome the first message with your business knowledge.
Clickable panel tour
Choose a screen. See how the work flows.
Keep the context of every conversation.
See the message history, channel and who is handling the conversation. Take over when needed, write your reply or let the bot continue.
Choose what your bot draws on.
See documents and website sources together. Decide which knowledge is visible to customers and keep track of source status and updates.
Set your business voice and boundaries.
Adjust tone, working hours and how prices are presented. See your business preferences alongside the platform’s protected ground rules.
Turn interest into a record you can follow.
See a lead’s contact details, interest, status and notes in one place. Return to the source conversation to continue the follow-up.
See the request, time and status together.
Review appointment times, status and sync results for a connected Google Calendar. Return to the source conversation to see how the request began.
Describe the work. Let your assistant act.
Review conversations and ask questions about your business data. Save findings as reports in your panel and return to the source conversations.
See what happened. Choose what comes next.
Review conversation volume, human handoffs and response times. Get a clearer view of your team’s work.
Your team’s follow-up work, together.
Create tasks and set an owner and due date. Follow open and completed work, search tasks and review their details.
Workspace
Sample tasks
The team’s next steps
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Prepare the demo meeting
Demo Customer · Team of 8
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Share the setup plan
Demo Customer · Meeting follow-up
Three everyday scenarios
What happens when a customer writes?
A question about a time, a price enquiry, a request for help. See how a conversation becomes the next step for your business.
Illustrative conversations and records; no real customer data or live transactions.
Estate agency · Property viewing A customer wants an appointment The requested time, customer confirmation and calendar record come together.
Illustrative web conversation
In the business panel
The conversation has an appointment.
- Topic
- Property viewing
- Time
- Friday, 2 pm
- Status
- Confirmed
- Source
- Customer conversation
Your team follows the appointment, its status and the source conversation in the same panel.
This short example applies after required contact details and customer confirmation are complete, availability is verified on the connected Google Calendar and the booking is successfully created.
See the appointment viewTraining centre · Course enquiry A customer asks about pricing Your business knowledge answers the question, and the customer’s interest stays in view.
Illustrative web conversation
In the business panel
Their interest is in the lead record.
- Customer
- Deniz · Illustrative customer
- Interest
- Beginner English
- Preference
- Weekends
- Knowledge source
- Illustrative course programme
Continue the follow-up with the contact details the customer shared, their interest and conversation notes.
The duration and price are fictional. Actual answers draw on your business’s knowledge sources; when a price is missing, no amount is invented.
See CRM and leadsService business · Individual support Your team takes over When a person needs to assess the request, your team continues with the history at hand.
Illustrative web conversation
In the business panel
The conversation continues with your team.
- Handled by
- Ece · Illustrative teammate
- Status
- Taken over by an operator
- History
- In the same conversation
- Bot
- Silent while the operator replies
The operator reads the history and replies, asking Öner for a summary or reply draft when needed.
The team’s reply illustrates a conversation after an operator has taken over. No reply-time promise is made when the team is offline.
See the conversation viewChannel connection guide
Start trying Molvek. Prepare your channels.
Create your account, add your business knowledge and try your bot. Connect customer channels individually with the required website access and account permissions. Google Calendar supports appointments.
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Prepare your account
Add your business knowledge and review bot settings.
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Try the answers
Ask your customers’ questions in the test area.
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Connect and check the channel
Complete account and permission steps; test from the actual channel.
Web chat Talk to visitors on your website.
What you need
- A website where you can add the code, or access to its site administrator.
- Prepared business knowledge and tested answers in Molvek.
Connection steps
- Open the web chat connection in your panel. Add the website address without a page path or trailing slash, such as https://www.example.com. If both www and non-www addresses are used, configure them separately.
- Add the supplied widget code to your website’s code area as instructed. Ask your site administrator to complete this if someone else manages the site.
- Use Activate in the panel to enable the channel. Then send a test message from the published page. Check that the conversation and reply appear in your Molvek panel.
How do I check it?
Chat opens on your website, and the message and reply appear in the same conversation.
Creating an account and adding the widget code to your website are separate steps. Check the configured address again if your website address changes.
WhatsApp Receive customer messages on your business number.
What you need
- The required access to your business’s Meta business account.
- A number eligible for WhatsApp Business Platform and access to its verification SMS or voice call.
Connection steps
- Prepare the business account and number you want to use. For an existing number, assess migration and eligibility before connecting.
- Complete number verification and the account permissions required for connection. Follow the panel’s connection steps and get support when needed.
- Once connected, use Activate in the panel to enable the channel. Then send a message to that number from another phone. Check the incoming message and reply in the panel.
How do I check it?
The correct business number is connected, and a test message from the actual channel is answered in the panel.
Meta’s account requirements and approvals may affect connection. Meta’s paid messaging charges are separate from the Molvek subscription.
WhatsApp message pricingInstagram Follow DMs sent to your professional account.
What you need
- An Instagram professional account: business or creator.
- Access to sign in and grant the messaging permissions the connection requests.
Connection steps
- Start the Instagram connection in your panel. Choose the intended professional account on Instagram’s sign-in and permission screens.
- Review the requested permissions. When you return to Molvek, check the username and confirm the correct account connection.
- Use Activate in the panel to enable the channel. Then send a DM from a different Instagram account. Check that the conversation appears in the panel and the reply comes from the right account.
How do I check it?
The correct username is connected, and the incoming DM and reply are visible in the panel.
Connection depends on Meta permissions and account eligibility. If the connection step is unavailable, ask support to check account permissions and connection access.
Meta’s Instagram account requirementsGoogle Calendar Connect appointment availability and calendar records.
What you need
- Business administrator access in Molvek.
- A calendar you own in the Google account you want to use for bookings.
Connection steps
- Start the Google Calendar connection from your panel. Sign in with the intended Google account and review the requested calendar permissions.
- Back in Molvek, select and confirm a calendar you own. The connection becomes active after calendar selection is complete.
- Complete availability checking and customer confirmation for a test appointment. Verify that the successful booking appears in both the panel and the selected calendar.
How do I check it?
The right calendar is selected, and the confirmed test appointment shows the same time in the panel and calendar.
Signing in with Google and granting Calendar access are separate permissions. Only calendars you own appear in the list; reconnect if access is withdrawn.
Manage Google connection permissionsStuck on a step? Email the channel name and the error message you see to info@molvek.com. Get support
More than a reply.
The context of a conversation.
Who is asking, when, and what they need all matter. Molvek considers these parts of the conversation together.
Who is on the other side
Continues with the customer identity supplied by the channel and the conversation history, helping reduce repeated questions.
Which day they mean
Considers the day and time together in appointment conversations. Carries a clear request into the record.
Your business’s time
Takes time-zone and working-time context into account, keeping the conversation in step with your business day.
What Molvek can do
Different parts of your work.
One connected workspace.
From conversations and knowledge to sales and reporting. Open a topic to see the details.
Customer communication
A shared workspace across channels
Review conversations by channel and status. Follow a WhatsApp enquiry or a conversation that started on your website from the same panel.
Turn the first question into a conversation
Answer questions about your products, services and how you work using your business knowledge. Help clarify what the customer needs as the conversation develops.
Speak your customer’s language
Respond to messages in different languages. Keep your brand’s voice while making it easier for customers to express what they need.
Bring in your team when needed
Take over when a conversation needs an operator or a customer asks for human support. Read the previous messages and pick up where the conversation left off.
Spot promising enquiries
See signals for interested leads and conversations needing attention. Set your follow-up priorities and focus on the right conversations.
Know what happened to a message
Track sent, delivered and read statuses for WhatsApp messages. See whether a message reached the customer within the conversation.
CRM and sales follow-up
Turn conversations into leads
Capture contact details, customer interest and conversation notes in a lead record. Turn the first interaction into something your team can follow up.
Keep the customer’s history together
View phone numbers, email addresses and notes alongside the timeline of linked conversations. Continue with context instead of searching for the last exchange.
Build your own sales process
Create multiple sales pipelines, name their stages and arrange them in order. Match the process to the way your business moves from enquiry to sale.
Work in a list or on a Kanban board
Review opportunities in a list or move them across a Kanban board. See your whole pipeline and the work at each stage.
Give every opportunity a next step
Record the owner, value, currency, expected close date, last contact and next step. Keep the information needed for follow-up beside the opportunity.
Keep context as work changes hands
Assign opportunities to teammates. Keep notes, stage changes and assignment history in the same record.
Business knowledge and voice
Put your documents to work
Add PDF, DOCX, CSV, TXT and Markdown files to your knowledge base. Use the documents you already have to support customer answers.
Keep information current
Add text directly and upload updated versions of your documents. Manage changes to your services and products in one place.
Make it sound like your business
Define the assistant’s identity, tone and response guidelines. Keep customer communication aligned with the way your business speaks.
See your knowledge at work
Track document usage and indicators of gaps in your knowledge base. Use these insights to guide content improvements.
Appointments and follow-up
Book from the conversation
Turn the agreed date, time and appointment details into a record. Bring the outcome of the conversation into your team’s workflow.
Connect Google Calendar
Add appointments to your business’s Google Calendar. Keep customer conversations and scheduled work connected.
Keep track of changes
Follow changes and cancellations for linked appointments. Reflect updated calendar details in the corresponding Molvek record.
Remind customers before a meeting
Send appointment reminders over WhatsApp. Use message templates and quiet hours to organise communication before the meeting.
WhatsApp campaigns
Build audiences from sales data
Filter audiences by sales stage, last contact, owner and opportunity value. Reach a relevant customer group instead of sending the same message to everyone.
Keep your WhatsApp templates organised
Refresh your Meta templates and view their approval status, language and category. Choose the template that fits your campaign.
Preview before sending
Fill in template variables and review the message. Preview the recipient list and see who is excluded and why.
Keep permissions and opt-outs together
Track communication permissions and opt-out history per contact. Manage permanent exclusions and review consent records before importing them from CSV.
Stay in control of sending
Start, pause, resume or stop campaigns. Monitor their status as sending progresses.
Review results for each recipient
Review campaign progress and recipient results. Distinguish sent, failed and uncertain outcomes to plan your next follow-up.
Business assistant
Ask questions about your business
Ask natural-language questions about conversations and communication performance. Explore relevant exchanges and their details with the assistant.
Turn findings into reports
Create saved reports from your work with the assistant. Return to your personal chat sessions and continue where you left off.
Return to the source conversation
Review what you find with the assistant alongside its source conversation. Follow the customer’s needs and the conversation context in your panel.
Get up to speed with Öner
Generate a conversation summary and a reply draft. Edit the draft, add your judgement and send it to the customer.
Reports and business insights
From conversations to outcomes
Track messages, leads, appointments and human handoffs together. Understand how your customer communication develops.
Busy hours and channels
Review hourly traffic and message volume by channel. Plan your team’s time around when customers get in touch.
Measure response times
View average and median first-response times. Compare bot and human responses to assess your service workflow.
Understand your pipeline
Report on open opportunities, their value and stage distribution. Review won and lost deals, conversion, time in the pipeline and upcoming close dates.
Make regular reporting automatic
Automatically prepare daily, weekly and monthly business summaries. Return to saved reports in your panel and review past periods.
See your AI usage
See your plan’s answer allowance and current usage. Keep track of the remaining allowance; AI answers need no separate model key or extra usage bill.
Team and connections
Make ownership clear
Assign conversations to operators and manage team roles. Follow the work each teammate is handling in the shared panel.
Keep up with conversations
Keep track of conversations waiting for human support. Receive browser notifications about new activity.
Give follow-up work an owner
Create tasks in Workspace with an owner, due date and status. Track open and completed work together with your team.
Manage connections in one place
See the status of channels, knowledge, assistant settings and integrations. Manage your business workspace from one panel.
One plan, AI answers included — see the €53 / month or €602 / year (excl. VAT) launch pricing and every feature included in the plan. See full pricing details
Before you get started.
How much does Molvek cost?
One plan, all features included: on monthly billing, 10% off for the first 6 months at €53 / month, then €59 / month list price. On annual billing, 15% off the first year at €602 / year (about €50 / month), then €708 / year list price (€59 / month equivalent). excl. VAT. AI generation cost is included in the plan with no per-answer fee. Monthly answer allowance: 3,000 AI answers / month at launch (first 6 months on monthly billing, first year on annual billing), then 2,000 answers / month standard. Daily ceiling: up to 300 answers in 24 hours. Free trial: 14 days with a company-domain email, 7 days otherwise; 300 answers (no card required).
Can our team take over conversations?
Yes. When human support is needed, your team can take over with the message history and the summary prepared by Öner.
Do we use our own WhatsApp account?
Yes. You use your business’s own WhatsApp Business account. Connection depends on your account status, the required permissions and Meta requirements.
How do we get started?
Create your account and verify your email. Add your website or business information, then review the proposed knowledge and rules. Try your bot in the test area; add web chat or connect your messaging channels when you are ready. Contact us whenever you need help.
Help center
Practical steps for your first setup and everyday work.
What should I add to the knowledge base?
Start with the questions customers ask most. Opening hours, services, current prices and booking terms make a good first list.
Give each topic its own heading. Include the currency, what the price covers and any expiry date. Remove old prices and conflicting information.
If the test area is available in your panel, ask those questions using your customers’ words. Check the answer and any sources shown. If something is missing, update the source and try again.
See the knowledge sources screenWhat happens when my trial answers run out?
The free trial includes 300 AI answers. Answers generated in the test area count toward this allowance. The trial lasts 14 days with a company-domain email and 7 days with other addresses.
When you reach the allowance, the bot stops replying automatically and hands the customer conversation to your team. Your team can take over in the panel.
The trial requires no card. To continue on a paid plan, choose a subscription.
See the plan’s answer allowancesHow do I take over a conversation?
Open the conversation in the panel and read the message history. Select Take over at the top.
The bot pauses automatic replies in that conversation while you handle it. Write and send your reply. Select Release when you want the bot to handle new messages again.
See the conversations screenProduct updates
New ways to explore the product on this site.
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Updated panel tour
Explore knowledge sources, conversations and bookings screen by screen.
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Three use cases
See what happens in the panel when a customer asks to book, requests a price or needs a person.
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Channel connection guide
Learn what you need for web chat, WhatsApp, Instagram and Google Calendar.
Explore Molvek for your business
How would it work
for your team?
Ask a question as one of your customers would. See Molvek’s live bot answer right here.
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Ask like a customer
Type a question you would ask.
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See the answer
Molvek’s live bot answers using information about our own product.
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Keep the conversation going
Ask a follow-up and try the conversation for yourself.