Birden fazla kanal, ortak çalışma alanı
Müşteri görüşmelerini kanal ve durumlarına göre inceleyin. WhatsApp’tan gelen bir talebi veya web sitenizde başlayan bir konuşmayı aynı panelden takip edin.
Products Molvek Bot
Every conversation.
A step forward for your business.
Answer your customers, build your sales pipeline, manage appointments and reach out with campaigns. Molvek Bot brings AI, customer communication and your team’s daily work together.
For your customers. Useful answers, a connected conversation and a clear next step.
For your team. Customer history, sales follow-up, an AI assistant and the insight to move forward.
Conversations
Meet your customers
where they message you.
Bring WhatsApp, web chat, Instagram and Telegram conversations into your team’s workspace. Let Molvek Bot handle recurring questions while your team focuses on conversations that need personal attention.
A shared workspace across channels
Review conversations by channel and status. Follow a WhatsApp enquiry or a conversation that started on your website from the same panel.
Turn the first question into a conversation
Answer questions about your products, services and how you work using your business knowledge. Help clarify what the customer needs as the conversation develops.
Speak your customer’s language
Respond to messages in different languages. Keep your brand’s voice while making it easier for customers to express what they need.
Bring in your team when needed
Take over when a conversation needs an operator or a customer asks for human support. Read the previous messages and pick up where the conversation left off.
Spot promising enquiries
See signals for interested leads and conversations needing attention. Set your follow-up priorities and focus on the right conversations.
Know what happened to a message
Track sent, delivered and read statuses for WhatsApp messages. See whether a message reached the customer within the conversation.
A shared conversation, a clear handoff.
English interface preview · Illustrative dataSee the conversation and step in when a customer needs your team.
Select the image to enlarge
Knowledge base
Your business knowledge,
behind every answer.
Bring product information, service descriptions and common questions together. Shape Molvek Bot’s answers with your own content and brand voice.
Put your documents to work
Add PDF, DOCX, CSV, TXT and Markdown files to your knowledge base. Use the documents you already have to support customer answers.
Keep information current
Add text directly and upload updated versions of your documents. Manage changes to your services and products in one place.
Make it sound like your business
Define the assistant’s identity, tone and response guidelines. Keep customer communication aligned with the way your business speaks.
See your knowledge at work
Track document usage and indicators of gaps in your knowledge base. Use these insights to guide content improvements.
CRM and sales
Capture the interest.
Keep the next step in view.
Bring customer details, conversation history and sales opportunities together. Give your team a clear view of who owns each opportunity, where it stands and what should happen next.
Turn conversations into leads
Capture contact details, customer interest and conversation notes in a lead record. Turn the first interaction into something your team can follow up.
Keep the customer’s history together
View phone numbers, email addresses and notes alongside the timeline of linked conversations. Continue with context instead of searching for the last exchange.
Build your own sales process
Create multiple sales pipelines, name their stages and arrange them in order. Match the process to the way your business moves from enquiry to sale.
Work in a list or on a Kanban board
Review opportunities in a list or move them across a Kanban board. See your whole pipeline and the work at each stage.
Give every opportunity a next step
Record the owner, value, currency, expected close date, last contact and next step. Keep the information needed for follow-up beside the opportunity.
Keep context as work changes hands
Assign opportunities to teammates. Keep notes, stage changes and assignment history in the same record.
From first contact to the next step.
English interface preview · Illustrative dataFollow opportunities through the stages of your sales process.
Select the image to enlarge
Appointments
From “let’s meet”
to a date in the diary.
Record the appointment agreed with your customer, manage it with Google Calendar and keep the conversation going with reminders.
Book from the conversation
Turn the agreed date, time and appointment details into a record. Bring the outcome of the conversation into your team’s workflow.
Connect Google Calendar
Add appointments to your business’s Google Calendar. Keep customer conversations and scheduled work connected.
Keep track of changes
Follow changes and cancellations for linked appointments. Reflect updated calendar details in the corresponding Molvek record.
Remind customers before a meeting
Send appointment reminders over WhatsApp. Use message templates and quiet hours to organise communication before the meeting.
WhatsApp campaigns
Reach the right customers
with a relevant message.
Build audiences from your customer and opportunity data. Manage message templates, communication permissions and campaign results in the same workspace.
Build audiences from sales data
Filter audiences by sales stage, last contact, owner and opportunity value. Reach a relevant customer group instead of sending the same message to everyone.
Keep your WhatsApp templates organised
Refresh your Meta templates and view their approval status, language and category. Choose the template that fits your campaign.
Preview before sending
Fill in template variables and review the message. Preview the recipient list and see who is excluded and why.
Keep permissions and opt-outs together
Track communication permissions and opt-out history per contact. Manage permanent exclusions and review consent records before importing them from CSV.
Stay in control of sending
Start, pause, resume or stop campaigns. Monitor their status as sending progresses.
Review results for each recipient
Review campaign progress and recipient results. Distinguish sent, failed and uncertain outcomes to plan your next follow-up.
AI for your team
It answers your customers.
It works with you, too.
Molvek Bot’s business assistant gives your team a separate workspace for everyday questions and tasks. Review conversations, explore your data and put the findings to work.
Get up to speed with Öner
Generate a conversation summary and a reply draft. Edit the draft, add your judgement and send it to the customer.
Ask questions about your business
Ask natural-language questions about conversations and communication performance. Explore relevant exchanges and their details with the assistant.
Turn findings into reports
Create saved reports from your work with the assistant. Return to your personal chat sessions and continue where you left off.
Move work forward in Notion
Read, create and update Notion pages and records with the business assistant. Bring information into the spaces where you manage everyday work.
Analytics and reporting
See the picture
behind the busy days.
Review conversation traffic, your sales pipeline and the assistant’s contribution together. Use daily, weekly and monthly summaries to understand what is working and where to focus.
From conversations to outcomes
Track messages, leads, appointments and human handoffs together. Understand how your customer communication develops.
Busy hours and channels
Review hourly traffic and message volume by channel. Plan your team’s time around when customers get in touch.
Measure response times
View average and median first-response times. Compare bot and human responses to assess your service workflow.
Understand your pipeline
Report on open opportunities, their value and stage distribution. Review won and lost deals, conversion, time in the pipeline and upcoming close dates.
Make regular reporting automatic
Automatically prepare daily, weekly and monthly business summaries. Revisit past reports in the panel and share them in Notion.
See your AI usage
Track model usage and estimated costs for bot replies. Review usage trends alongside your business’s communication volume.
Team and integrations
Bring your team together.
Keep your work connected.
Make conversation ownership clear, organise access with roles and connect the tools you use to Molvek Bot. Make daily follow-up a shared team effort.
Make ownership clear
Assign conversations to operators and manage team roles. Follow the work each teammate is handling in the shared panel.
Keep up with conversations
Keep track of conversations waiting for human support. Receive browser notifications about new activity.
Connect your CRM with Notion
Sync contacts, opportunities and sales stages with Notion in both directions. Monitor sync status in the panel and reduce the work of maintaining information in two places.
Manage connections in one place
See the status of channels, knowledge, assistant settings and integrations. Manage your business workspace from one panel.
Let’s make it work
for your business.
Tell us how your team handles conversations, sales and daily work. Let’s explore Molvek Bot together around your needs.
info@molvek.com
Molvek OÜ · Estonia