Terms of service
The scope of Molvek Bot and our respective responsibilities.
Last updated: 13 September 2026
Service and acceptance
These terms govern the service relationship between Molvek OÜ, incorporated in Estonia, and a business using Molvek Bot for commercial or professional purposes. Anyone acting for a business must have authority to bind it. These terms apply when incorporated into the service agreement and accepted by the business. Merely visiting this website does not start a paid subscription.
Molvek Bot is a multi-tenant business assistant that answers customer messages, captures leads, books appointments and hands conversations to human operators when needed. The service may include customer and deal tracking, a knowledge base, team management, Öner, the business assistant and reports. WhatsApp is the core channel; additional channels, campaigns, notifications and integrations such as Google Calendar require suitable accounts, permissions and configuration. Not every feature on the product page is enabled by default for every business.
A signed order or service agreement prevails over these terms for conflicting specific commercial matters. A data processing agreement, where applicable, prevails within its subject matter. Mandatory law always takes precedence.
Accounts and customer responsibilities
- The business provides its own Meta Business and WhatsApp Business accounts, phone number and required verifications. It grants Molvek only the access necessary to deliver the service. The connection does not transfer ownership of those accounts or numbers to Molvek.
- The business complies with applicable WhatsApp Business and Meta terms, message-template and communication rules, required recipient permissions and applicable law. It respects communication preferences and opt-outs and must not send spam, impersonate others or engage in misleading or unlawful communications.
- The business is responsible for the accuracy and rights to supplied content, lawful grounds for processing and customer notices. It manages authorized users and their activities within the service.
- The business protects account access and connection secrets, limits staff access to their roles and promptly reports suspected unauthorized access to info@molvek.com.
- Users must not bypass service security, access another business’s data, upload malicious content or disrupt the infrastructure. Unauthorized copying, resale or reverse engineering is prohibited, subject to rights that cannot lawfully be restricted.
- The business appropriately reviews important information, prices, commitments, appointment records and outgoing messages. It provides a route to a human operator where needed.
Molvek Bot output is not a substitute for legal, medical or financial professional advice. The business must not rely solely on automated output for decisions producing legal or similarly significant effects on individuals. The service is not designed for emergency communications.
Content, intellectual property and data processing
The business retains its existing rights in the content and records it supplies. It grants Molvek only the rights necessary to host, process and transmit that content to authorized providers to deliver, support and secure the service. This permission does not authorize sale, ad targeting or model training.
Rights in the Molvek software, branding, interface design and documentation belong to Molvek or their respective owners. The business receives a limited, non-exclusive, non-transferable right to use the agreed service during the contract term. Third-party component licences remain applicable. AI output is not guaranteed to be unique or eligible for intellectual-property protection in every case.
Personal data handling is explained in the Privacy policy. When processing customer data for a business, Molvek is subject to documented instructions and applicable data protection law. A required data processing agreement must separately address subprocessors, confidentiality, security measures, breach notification, assistance with rights requests and return or deletion at termination. These terms alone do not constitute a complete data processing agreement.
Fees and third-party services
Service scope, fees, billing period, taxes, payment dates and any trial or usage limits are set in the accepted offer or separate agreement. This page alone does not promise a price, free use, automatic renewal or a refund. The business pays undisputed amounts when due as agreed and raises billing disputes within a reasonable time.
Meta/WhatsApp, Google and other third-party services have their own terms. Their fees, access approvals, account restrictions and technical changes may affect the service. The separate commercial agreement specifies whether third-party charges are included. Molvek’s own contractual obligations do not automatically cease for that reason.
Service and liability limits
Molvek provides the service with reasonable professional care. AI replies may be incomplete or inaccurate; no particular sales, revenue, conversion or other outcome is guaranteed. Unless expressly agreed separately, uninterrupted or error-free operation is not promised. Planned maintenance and material interruptions are notified where reasonably practicable.
To the extent permitted by applicable law, Molvek is not liable for indirect losses, lost profits or lost business opportunities. This limitation does not apply to intentional misconduct, gross negligence, death or personal injury, liability that cannot lawfully be limited, or limitations that are unreasonable under applicable law. Express contractual commitments and mandatory data-subject rights remain unaffected.
If events beyond a party’s reasonable control affect performance, that party informs the other and takes reasonable steps to mitigate the impact. Such an event does not automatically discharge accrued payment obligations or mandatory legal duties.
Suspension and termination
Molvek may proportionately restrict access for unlawful use, a serious security risk, material breach or failure to remedy an undisputed overdue payment after notice. Unless urgent action is needed, it explains the reason and provides a reasonable opportunity to remedy the breach. Urgent security or legal requirements may require immediate action.
The business may request termination through info@molvek.com. Duration, renewal, notice and any refund conditions follow the accepted commercial agreement. In the absence of a separate provision, the parties clarify the termination date and outstanding obligations in writing; mandatory rights and termination for good cause remain available.
The right to use the service ends on termination. Data return or deletion follows valid business instructions, the data processing agreement and statutory retention duties. In the current system, subscription termination does not automatically erase data; contact support using the deletion process. Google access can also be revoked in the Google account. Accrued payments, confidentiality, intellectual property and dispute provisions survive where their nature requires it.
Changes, governing law and contact
Material changes to these terms are notified to the business’s registered contact a reasonable time before taking effect. Changes are not applied retroactively. Legal or urgent security requirements may require shorter notice. Renewed acceptance is obtained where required; the effects of declining a change are assessed under the service agreement and applicable law.
Estonian law governs these terms. The parties first seek to resolve disputes in good faith. Unresolved disputes are heard by the competent Estonian courts, subject to mandatory jurisdiction rules. If a provision is unenforceable, the remaining provisions continue so far as possible. A delay in exercising a right does not waive it.
The Turkish and English texts govern the same service. If they conflict, the English text prevails subject to mandatory law. The last-updated date identifies the text’s version; effectiveness for a business follows its accepted service agreement.
- Company
- Molvek OÜ
- Country of incorporation
- Estonia
- Registry number
- —
- Registered address
- Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia
- Contact
- info@molvek.com